Return policy

Effective Date: January 20, 2020

At qyivo.shop, we strive to provide quality products and exceptional customer service. If you are not satisfied with your purchase, our return policy is designed to ensure a simple, transparent, and fair process.

1. Return Eligibility

You may request a return if:

  • The return request is made within 30 business days from the date of delivery.

  • The item is unused, unworn, and in its original packaging, including all original tags, manuals, and accessories.

  • You can provide valid proof of purchase (such as an order confirmation or receipt).

Items marked as final sale, custom-made, or non-returnable are not eligible for return unless they arrive defective or incorrect.

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact us at support@qyivo.shop or call +1 443 527 6623.

  2. Provide your order number, reason for return, and clear photos if the item is damaged or incorrect.

  3. Once your return request is approved, we will send you detailed return instructions.

  4. Ship the item back using a trackable shipping service, preferably UPS, to the address listed below.

3. Return Shipping

  • Customer responsibility: Unless the return is due to our error (damaged, defective, or incorrect item), return shipping costs are the responsibility of the buyer.

  • Recommended carrier: UPS, to ensure secure delivery and tracking.

Return & Fulfillment Address:
qyivo.shop Returns Department
4220 Blue Spruce Lane
Baltimore, Maryland, 21202
United States

4. Refund Policy

Once we receive and inspect your returned item:

  • You will receive an email notification regarding the status of your return.

  • If approved, your refund will be issued to your original payment method (such as PayPal) within 5–7 business days.

  • Original shipping fees are non-refundable, unless the return is due to our error.

5. Exchanges

We do not currently offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Notify us within 7 business days of delivery.

  • Provide your order number, a detailed description of the issue, and clear photos.

  • We will arrange a replacement or a full refund, including return shipping costs when applicable.

7. Contact Us

For all return-related questions or support:

Email: support@qyivo.shop

Updated on August 3rd, 2024