Shipping policy

Effective Date: January 20, 2020


Shipping Carrier

All orders placed on qyivo.shop are shipped via UPS, ensuring secure, reliable, and fully trackable delivery within the United States.


Shipping & Return Address

All products are shipped from, and all returns must be sent to:

4220 Blue Spruce Lane
Baltimore, Maryland, United States


Order Processing Time

  • Orders are processed within 0–2 business days after payment confirmation.

  • Orders placed on weekends or U.S. public holidays will be processed on the next business day.


Estimated Delivery Time

Standard UPS delivery typically takes 0–8 business days, depending on the destination within the United States.


Shipping Fees

  • Free standard shipping is provided for all domestic orders.

  • Expedited shipping options may be available at checkout for an additional fee.


Shipping Coverage

  • We currently ship within the United States only.

  • We do not deliver to P.O. Boxes, APO/FPO/DPO addresses, or international destinations.


Tracking Information

  • Once your order has been shipped, a UPS tracking number will be sent to your email address.

  • You can track your shipment via the UPS website or through the tracking link provided in your confirmation email.


Payment Method

We accept secure payments via PayPal, which provides encrypted checkout and buyer protection for all transactions.


Lost or Damaged Packages

If your package is lost, delayed, or arrives damaged:

  • Please contact us within 7 business days of the expected delivery date.

  • We will coordinate with UPS to investigate the issue and provide a replacement or refund when appropriate.


Customer Support

For any shipping-related questions, please contact our customer service team:

Email: support@qyivo.shop


Updated on August 3rd, 2024